Veeva Support

Overview

Vasishtha Cloud specializes in Veeva support, including Vault and Network solutions. With a 24/7 whiteglove approach we support Veeva’s industry cloud for the life sciences — from data to software and services.

Vasishtha Cloud Supports

20

VEEVA CRM Implementations

15

VEEVA VAULT Implementations

02+

CLIENTS

10+

Veeva Certified Resources

Veeva CRM
Veeva Vault
Veeva Network
Veeva Align
SFDC Developers

3 Levels of Veeva end user support

Level 1 Veeva Support Defined

Resolve “How To” Questions Troubleshoot low-medium complexity issues Production account requests

Level-1 Examples

  • Account Research
  • Creating Calls
  • Creating Views
  • Data change requests
  • affiliations
  • Vmobile/iRep reinstalls
  • Change Passwords
  • Creating and Submitting time off territories
  • Exporting to excel
  • Password resets
  • Entering EOM inventory

    • Level 2/3 Veeva Support Defined

    Resolve “How To” Questions Troubleshoot low-medium complexity issues Production account requests

    Level-2 and 3 support for Veeva Commercial Suite

  • User Access Requests and Maintenance
  • Application, Document and User Security
  • Reports and Dashboard
  • Release Impact Assessment and Testing
  • Maintenance of All Environments (UAT, Test, Prod)
  • Monthly Data Loads
  • Application Administration

    • Our Veeva Experts can help with

    Resolve “How To” Questions Troubleshoot low-medium complexity issues Production account requests

    Solutioning and Design

  • Veeva Platform Configuration
  • Salesforce Customizations
  • Integration with Veeva CRM
  • Business Analysis
  • Advisory Services or business process re-engineering
  • Building MyInsights Custom Reports
  • Veeva Events
  • Veeva Align
  • Integration with MDM/CDW and or other 3rd party systems

    • Vasishtha Cloud across the Veeva Suite

    service-icon

    Development Cloud

    service-icon
    VAULT QUALITY
  • QMS
  • Quality docs
    • service-icon
    Vault RIM
  • Registrations
  • Publishing
    • service-icon
    Vault Clinical
  • eTMF
  • CTMS
  • Site Connect
  • Study Start up
    • service-icon
    Veeva Safety
  • Safety Docs
  • Vault Signal
    • service-avater-image
    service-icon

    Commercial Cloud

    service-icon
    Medical
  • Medcomms
  • DAM
    • service-icon
    Commercial
  • Veeva CRM
  • Veeva PromoMATS
  • Veeva Open Data
  • Veeva Network
  • Veeva Align
  • Veeva Align+
  • Veeva Nitro
  • Veeva Events
  • Veeva MyInsights
    • Address

    No.1/236A,F1,1st Floor,VSU Flats,Pillaiyar Koil Street,Thoraipakkam,Chennai-600097.

    +91 9677463960

    sathish.challa86@gmail.com

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